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What is PERT?
As networks and networked applications grow and develop the demands they make on performance and reliability grow ever greater. Ultra-high speed data applications, real-time cloud based systems, high definition live video transmission, and remote computing applications all increase the demands on the network and the expectations of the users.
With all these requirements, there is an increasing need for skilled experts to be able to respond rapidly to issues and to use their experience, expertise and knowledge to help solve users’ problems quickly and efficiently.
Performance Enhancement Response Teams (PERTs) provide an investigation and consulting service to academic and research users on their network performance issues. If they have an issue (for example low throughput, slow response times, or degradation), typically the user will contact a PERT directly or through standard IT support channels. To diagnose problems a PERT considers the complete end-to-end path, so one of the main functions of a PERT is to question end-users, system administrators, and network operators who have systems on that path.
With the range of requirements, and the ever changing face of the technologies involved, it is essential that teams have access to the latest information, tools and experience from other experts. This is why GEANT have created the eduPERT structure.
eduPERT is part of GÉANT’s commitment to helping network users get the best performance from their connections.